Privacy Policy
How we collect, use, and protect your information
Table of Contents
At Exterior Cleaning Birmingham ("we," "our," or "us"), we are committed to protecting your privacy and complying with the UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage our exterior cleaning services, or communicate with us in Birmingham, United Kingdom and surrounding areas.
We respect your privacy and are committed to protecting your personal information in accordance with United Kingdom privacy laws. By using our services or providing us with your information, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect several types of information from and about users of our services, including:
Personal Information
When you request quotes or book our exterior cleaning services, we collect your name, email address, phone number, and physical address within Birmingham and the surrounding suburbs. For residential properties, this includes your home address and any access instructions. For commercial clients, this includes business name, location, contact person details, and company registration information where applicable.
Payment Information
When you pay for our exterior cleaning services, we collect payment details including bank account information for direct transfers, credit card details (processed through secure PCI DSS compliant payment processors), or cash payment records. We do not store complete credit card information on our systems. Transaction records are maintained for accounting and tax compliance purposes as required under UK law.
Service and Property Information
Details about your property and the exterior cleaning services required, including surface types (house cladding, roofing, driveways, decks), property size, accessibility, specific problem areas (moss, mould, staining), any hazards or special conditions, and photographs you provide. We may take before and after photographs of work areas for quality control, warranty purposes, and with your consent, for marketing materials. You have the right to refuse photography or request existing photos be removed from marketing use.
Communication Records
Records of all communications including phone calls, emails, text messages, WhatsApp messages, online quote requests, and in-person conversations with our technicians. We may record phone calls for training and quality assurance purposes with appropriate notification. Communication records help us provide better service and resolve any disputes.
Technical and Website Information
When you visit our website, we automatically collect your IP address, browser type, device information, operating system, pages visited, time spent on pages, referring website, and geographic location data. This information helps us improve our website functionality and understand customer needs in the Birmingham and wider United Kingdom regions.
Property Access Information
For service delivery, we collect information about property access including gate codes, key locations, parking arrangements, water and power source locations, pet details, and any site-specific safety considerations. This information is kept confidential and used solely for service provision and technician safety.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our exterior cleaning services throughout Birmingham, including the Birmingham suburb of Harborne and neighbouring suburbs
- Process and fulfill your service requests at your Birmingham area location, including scheduling, dispatching technicians, and following up
- Communicate with you about appointments, billing, and other service-related matters specific to your location in the Birmingham area
- Send promotional communications about special offers, seasonal discounts, and updates relevant to the Birmingham area (with your consent)
- Respond to your comments, questions, and customer service requests regarding our Birmingham-based exterior cleaning services
- Monitor and analyse usage patterns and trends to improve our website and services for customers in the Birmingham area
- Protect against, identify, and prevent fraud and other illegal activities in the Birmingham market
- Comply with our legal obligations under UK law and local Birmingham ordinances
- Develop new services or features based on the needs of our Birmingham area customers
Information Sharing and Disclosure
We may share your personal information with:
Service Providers
Third-party vendors who perform services on our behalf, such as payment processing, email delivery, and customer support. These include local Birmingham area contractors and national service providers who have agreed to our data protection requirements.
Professional Advisors
Accountants, attorneys, and other professional advisors based in the Birmingham area who require access to your information to provide services to us. These professionals are bound by confidentiality obligations.
Legal Requirements
To comply with applicable UK law, local Birmingham ordinances, legal processes, or governmental requests. This may include responses to court orders, subpoenas, or law enforcement requests.
Business Transfers
In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy involving our Birmingham-based business, your information may be transferred as a business asset. We will notify customers via email and/or a prominent notice on our website of any change in ownership.
Important: We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We maintain strict controls over all shared data with service providers in the Birmingham area and beyond.
Your Rights and Choices
You have certain rights regarding your personal information:
Access and Update
You can access and update your personal information by contacting us directly at our Birmingham office. We will respond to your request within a reasonable timeframe, typically within 30 days.
Marketing Communications
Birmingham area residents can opt out of receiving promotional emails by following the instructions in those emails or by contacting us directly. Note that even if you opt out of marketing communications, you will still receive service-related communications.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For Birmingham customers, we typically maintain service records for 3 years to support warranty claims and service history.
Privacy Rights Under United Kingdom Law
Under the UK GDPR and Data Protection Act 2018, you have the right to access and request correction of your personal information held by us. You can request access to your information by contacting us in writing. We will respond within one month as required by law. If we hold incorrect information, we will correct it promptly and notify any third parties to whom we have disclosed the information.
Information Commissioner’s Office (ICO)
If you are not satisfied with our response to any privacy concern or complaint, you have the right to make a complaint to the Information Commissioner’s Office (ICO). You can contact them at ico.org.uk or by calling 0303 123 1113. However, we encourage you to contact us first so we can work to resolve your concerns.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, use, disclosure, or destruction. Our security measures include:
- Secure Socket Layer (SSL) encryption for all website data transmission
- Password-protected systems with multi-factor authentication where appropriate
- Regular security audits and updates to our systems
- Employee training on privacy and data protection obligations
- Restricted access to personal information on a need-to-know basis
- Secure, locked storage for physical documents containing personal information
- Regular backups stored in secure, encrypted formats
- Secure disposal of information when no longer required
Please note: While we implement robust security measures, no system is completely secure. In the unlikely event of a privacy breach affecting your information, we will notify you and the Information Commissioner’s Office (ICO) as required under the UK GDPR and Data Protection Act 2018, and take immediate steps to contain and remedy the breach.
Children's Privacy
Our exterior cleaning services are intended for property owners, managers, and authorised representatives. Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian in the Birmingham area and believe we have inadvertently collected information from your child, please contact us immediately, and we will take steps to delete such information from our records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. We will post the revised policy on our website with an updated "Last Updated" date. If we make material changes that significantly affect how we use your personal information, we will notify you by email or prominent notice on our website before the changes take effect.
Your continued use of our exterior cleaning services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
This Privacy Policy is governed by and construed in accordance with the laws of England and Wales, including the UK GDPR and the Data Protection Act 2018. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Exterior Cleaning Birmingham
Birmingham, 7010, United Kingdom
Last Updated: 2 October 2025